OSU Physicians Inc.: February **, ****** **Dr. Ryan D. Klinefelter...
A OSU Physicians Inc. customer review by GetHuman user ~CWms from November 22nd, 2017
Background on ~CWms's case
GetHuman: ~CWms - can you tell our other OSU Physicians Inc. customers when your case took place?
~CWms: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to OSU Physicians Inc., and if so, how?
GetHuman: And which of these common OSU Physicians Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~CWms a list of common OSU Physicians Inc. problems)
~CWms: "None of those really matches why I wanted to call OSU Physicians Inc. that day." was why I was trying to call.
~CWms's review of OSU Physicians Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's OSU Physicians Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CWms: February **, ****** **Dr. Ryan D. Klinefelter**c*o OSU Hand and Upper Extremity Center***** Olentangy River Road, Suite ******Columbus, OH ******* **Doctors,** **I am not only disappointed with your staff I am downright angry. I called your billing department about some information I received from Tricare. The short of the information was that your billing department accepted Tricare for one appointment but refused Tricare for the other appointment. I expressed my concerns about me being billed for the scheduled surgery rather than Tricare.** **The short of this discussion* the very point of anger with your staff, is the statements and follow-up actions of the staff member who received my call. SHE stated (very sarcastically): "Maybe you should just cancel your appointment*******" I told her I did not call to cancel my appointment I called to get a letter stating you would accept Tricare for my surgery. Again, even more sarcastically she stated: "we do not have anything like
GetHuman: Let's quantify your experience contacting OSU Physicians Inc.. On a scale of 1 to 5, how easy is it go get help on a OSU Physicians Inc. problem?
~CWms: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CWms: I'd give them a three out of five on communication.
GetHuman: And what about OSU Physicians Inc.'s ability to quickly and effectively address your problem?
~CWms: For that I would say one out of five.
GetHuman: And finally- any advice for other OSU Physicians Inc. customers?
~CWms: Call them early in the day or late. Don't forget any personal or account information you might need for OSU Physicians Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CWms taken from his OSU Physicians Inc. customer service problem that occurred on November 16th, 2017.
OSU Physicians Inc.
1.00 of 5 stars | 1 reviews
~CWms's OSU Physicians Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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