Oceanic Time Warner Cable: I waited ** minutes for a callback, which I did...
A Oceanic Time Warner Cable customer review by GetHuman user ~kaneohe from November 11th, 2017
Background on ~kaneohe's case
GetHuman: ~kaneohe - can you tell our other Oceanic Time Warner Cable customers when your case took place?
~kaneohe: Yes I can. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Oceanic Time Warner Cable, and if so, how?
GetHuman: And which of these common Oceanic Time Warner Cable customer issues best describes the reason you wanted to talk to them?
(Shows ~kaneohe a list of common Oceanic Time Warner Cable problems)
~kaneohe: "None of those really matches why I wanted to call Oceanic Time Warner Cable that day." was why I was trying to call.
~kaneohe's review of Oceanic Time Warner Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Oceanic Time Warner Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kaneohe: I waited ** minutes for a callback, which I didn't mind because they do call you back and they're very accurate in their estimate of the time it will take.
GetHuman: Let's quantify your experience contacting Oceanic Time Warner Cable. On a scale of 1 to 5, how easy is it go get help on a Oceanic Time Warner Cable problem?
~kaneohe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kaneohe: I'd give them a two out of five on communication.
GetHuman: And what about Oceanic Time Warner Cable's ability to quickly and effectively address your problem?
~kaneohe: For that I would say three out of five.
GetHuman: And finally- any advice for other Oceanic Time Warner Cable customers?
~kaneohe: Call them early in the day or late. Don't forget any personal or account information you might need for Oceanic Time Warner Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kaneohe taken from his Oceanic Time Warner Cable customer service problem that occurred on November 3rd, 2017.