Oculus Rift: I can't even put the amount of minutes before r...

A Oculus Rift customer review by GetHuman user ~someperson from November 26th, 2017

Background on ~someperson's case

GetHuman: ~someperson - can you tell our other Oculus Rift customers when your case took place?
~someperson: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Oculus Rift, and if so, how?
~someperson: I used a help page I found on the GetHuman Oculus Rift customer service contact info page: Contact Oculus Rift Customer Service
GetHuman: And which of these common Oculus Rift customer issues best describes the reason you wanted to talk to them?
(Shows ~someperson a list of common Oculus Rift problems)
~someperson: "Complaint" was why I was trying to contact.

~someperson's review of Oculus Rift customer service

GetHuman: So how would you sum up your experience for GetHuman's Oculus Rift customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~someperson: I can't even put the amount of minutes before response due to it being **** minutes (**hrs) on average.*The initial response time for "first contact" to my support ticket was about * days.**Just use the forums to contact the community manager, or administrator.**The support ticket system is useless at this point...
GetHuman: Let's quantify your experience contacting Oculus Rift. On a scale of 1 to 5, how easy is it go get help on a Oculus Rift problem?
~someperson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~someperson: I'd give them a one out of five on communication.
GetHuman: And what about Oculus Rift's ability to quickly and effectively address your problem?
~someperson: For that I would say one out of five.
GetHuman: And finally- any advice for other Oculus Rift customers?
~someperson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Oculus Rift to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~someperson taken from his Oculus Rift customer service problem that occurred on November 18th, 2017.

Oculus Rift

1.00 of 5 stars | 3 reviews

~someperson's Oculus Rift Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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