I have had a terrible experience with ocwen unt...
A Ocwen customer review by GetHuman user ~paul heppert from November 22nd, 2017
Background on ~paul heppert's case
GetHuman: ~paul heppert - can you tell our other Ocwen customers when your case took place?
~paul heppert: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~paul heppert a list of common Ocwen problems)
~paul heppert: "Refund" was why I was trying to call.
~paul heppert's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paul heppert: I have had a terrible experience with ocwen until I found the Philippine connection they fixed my situation that the indian branch after * months of torture could not remedy night and day
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~paul heppert: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paul heppert: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~paul heppert: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~paul heppert: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paul heppert taken from his Ocwen customer service problem that occurred on November 14th, 2017.