Ocwen: I left a message for Mr. Benny Gomez every day...
A Ocwen customer review by GetHuman user ~Debra Brown from November 23rd, 2017
Background on ~Debra Brown's case
GetHuman: ~Debra Brown - can you tell our other Ocwen customers when your case took place?
~Debra Brown: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Debra Brown a list of common Ocwen problems)
~Debra Brown: "Request a Loan" was why I was trying to call.
~Debra Brown's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debra Brown: I left a message for Mr. Benny Gomez every day this week and still waiting on return call at ***-***-**** or ***-***-****
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Debra Brown: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debra Brown: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Debra Brown: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Debra Brown: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debra Brown taken from his Ocwen customer service problem that occurred on November 18th, 2017.