Ocwen: I thought I would get the info right away (payo...
A Ocwen customer review by GetHuman user ~tortoise shell from November 21st, 2017
Background on ~tortoise shell's case
GetHuman: ~tortoise shell - can you tell our other Ocwen customers when your case took place?
~tortoise shell: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~tortoise shell a list of common Ocwen problems)
~tortoise shell: "Request a Loan" was why I was trying to call.
~tortoise shell's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tortoise shell: I thought I would get the info right away (payoff amount) but it has to be processed by others.Man on phone, nice. Delay, not nice.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~tortoise shell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tortoise shell: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~tortoise shell: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~tortoise shell: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tortoise shell taken from his Ocwen customer service problem that occurred on November 18th, 2017.