Ocwen: I would like to know why a supervisor is never...
A Ocwen customer review by GetHuman user ~blue goose from November 6th, 2017
Background on ~blue goose's case
GetHuman: ~blue goose - can you tell our other Ocwen customers when your case took place?
~blue goose: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~blue goose a list of common Ocwen problems)
~blue goose: "Overcharge/Strange charge" was why I was trying to call.
~blue goose's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blue goose: I would like to know why a supervisor is never available. I have tried to pay my account off and get no help from them. I need my acct researched but they tell me they have no phone in the research dept. Could someone check these people out.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~blue goose: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blue goose: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~blue goose: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~blue goose: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blue goose taken from his Ocwen customer service problem that occurred on October 29th, 2017.