OCWEN has the worst telephone answering system...
A Ocwen customer review by GetHuman user GetHuman-113243 from November 15th, 2017
Background on GetHuman-113243's case
GetHuman: GetHuman-113243 - can you tell our other Ocwen customers when your case took place?
GetHuman-113243: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-113243 a list of common Ocwen problems)
GetHuman-113243: "Request a Loan" was why I was trying to call.
GetHuman-113243's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-113243: OCWEN has the worst telephone answering system EVER. Of the multiple times I called, I only reached a live person once (I wish I remember how I got to the person, but I had to go through SO many prompts I couldn't recreate the steps). Usually, it goes into a voicemail system even though I am calling during OCWEN's business hours. When you finally get to the prompt to leave a voicemail, you get cut-off right after you're prompted to leave a msg, then you get a polite "Good-bye", then the voicemail system hangs-up. Does anyone else out there have a better number than ***-***-**** or ***-***-****?
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
GetHuman-113243: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-113243: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
GetHuman-113243: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
GetHuman-113243: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-113243 taken from his Ocwen customer service problem that occurred on November 9th, 2017.