Ocwen: Several customer service personnel have tried t...
A Ocwen customer review by GetHuman user ~Home Owner from November 17th, 2017
Background on ~Home Owner's case
GetHuman: ~Home Owner - can you tell our other Ocwen customers when your case took place?
~Home Owner: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Home Owner a list of common Ocwen problems)
~Home Owner: "Eligibility Questions" was why I was trying to call.
~Home Owner's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Home Owner: Several customer service personnel have tried this and it happened again today too. The manager, yes, the manager, pretends that the connection is bad and that they cannot hear you. Sometimes, it "recovers" but today I had to hang up. This was after I had spoken to first respondent with no trouble.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Home Owner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Home Owner: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Home Owner: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Home Owner: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Home Owner taken from his Ocwen customer service problem that occurred on November 12th, 2017.