Ocwen: Terrible!! Very hard to understand customer ser...
A Ocwen customer review by GetHuman user GetHuman-42465 from November 21st, 2017
Background on GetHuman-42465's case
GetHuman: GetHuman-42465 - can you tell our other Ocwen customers when your case took place?
GetHuman-42465: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42465 a list of common Ocwen problems)
GetHuman-42465: "Payment Arrangement" was why I was trying to call.
GetHuman-42465's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42465: Terrible!! Very hard to understand customer service rep. They could not help me. Asked to talk to supervisor they put me on hold first time then they hung up. Next call they told me one was not available.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
GetHuman-42465: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42465: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
GetHuman-42465: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
GetHuman-42465: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42465 taken from his Ocwen customer service problem that occurred on November 14th, 2017.