Odenza: It takes weeks for rep to call back with info o...
A Odenza customer review by GetHuman user ~hatetravel from November 5th, 2017
Background on ~hatetravel's case
GetHuman: ~hatetravel - can you tell our other Odenza customers when your case took place?
~hatetravel: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Odenza, and if so, how?
GetHuman: And which of these common Odenza customer issues best describes the reason you wanted to talk to them?
(Shows ~hatetravel a list of common Odenza problems)
~hatetravel: "Insurance claim" was why I was trying to call.
~hatetravel's review of Odenza customer service
GetHuman: So how would you sum up your experience for GetHuman's Odenza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatetravel: It takes weeks for rep to call back with info or updates. They never pick up or return calls promptly. If I get an email address, they never respond. What a waste of a good certificate.
GetHuman: Let's quantify your experience contacting Odenza. On a scale of 1 to 5, how easy is it go get help on a Odenza problem?
~hatetravel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatetravel: I'd give them a four out of five on communication.
GetHuman: And what about Odenza's ability to quickly and effectively address your problem?
~hatetravel: For that I would say one out of five.
GetHuman: And finally- any advice for other Odenza customers?
~hatetravel: Call them early in the day or late. Don't forget any personal or account information you might need for Odenza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatetravel taken from his Odenza customer service problem that occurred on October 27th, 2017.
Odenza
1.00 of 5 stars | 52 reviews
~hatetravel's Odenza Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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