Office of Personnel Management: Cannot get a refund o overcharges for incorrect...
A Office of Personnel Management customer review by GetHuman user GetHuman-njsbeat from December 4th, 2017
Background on GetHuman-njsbeat's case
GetHuman: GetHuman-njsbeat - can you tell our other Office of Personnel Management customers when your case took place?
GetHuman-njsbeat: Yes I can. It was late at night, on November 26th.
GetHuman: Did you reach out to Office of Personnel Management, and if so, how?
GetHuman: And which of these common Office of Personnel Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-njsbeat a list of common Office of Personnel Management problems)
GetHuman-njsbeat: "Local services" was why I was trying to call.
GetHuman-njsbeat's review of Office of Personnel Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Office of Personnel Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-njsbeat: Cannot get a refund o overcharges for incorrect arrears deductions in my health benefits premiums
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-njsbeat: They were supposed to stop arrears deductions May *,****. They have taken out$***.**in June, July and August and$**.** in September ****. I have tried since June **** to get help mostly by emails as you can,t get through by phone.
GetHuman: Let's quantify your experience contacting Office of Personnel Management. On a scale of 1 to 5, how easy is it go get help on a Office of Personnel Management problem?
GetHuman-njsbeat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-njsbeat: I'd give them a one out of five on communication.
GetHuman: And what about Office of Personnel Management's ability to quickly and effectively address your problem?
GetHuman-njsbeat: For that I would say one out of five.
GetHuman: And finally- any advice for other Office of Personnel Management customers?
GetHuman-njsbeat: Call them early in the day or late. Don't forget any personal or account information you might need for Office of Personnel Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-njsbeat taken from his Office of Personnel Management customer service problem that occurred on November 26th, 2017.
Office of Personnel Management
1.00 of 5 stars | 4 reviews
GetHuman-njsbeat's Office of Personnel Management Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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