Ohio Edison: THEY CAME OUT FIXED THE PROBLEM WHEN THEY SAID...
A Ohio Edison customer review by GetHuman user ~ANONYMOUS from November 16th, 2017
Background on ~ANONYMOUS's case
GetHuman: ~ANONYMOUS - can you tell our other Ohio Edison customers when your case took place?
~ANONYMOUS: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Ohio Edison, and if so, how?
GetHuman: And which of these common Ohio Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~ANONYMOUS a list of common Ohio Edison problems)
~ANONYMOUS: "Lower my bill" was why I was trying to call.
~ANONYMOUS's review of Ohio Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Ohio Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANONYMOUS: THEY CAME OUT FIXED THE PROBLEM WHEN THEY SAID THEY WOULD WITH IN * HRS OF REPORT OF BROKE WIRE ON POLE WAS ON GROUND
GetHuman: Let's quantify your experience contacting Ohio Edison. On a scale of 1 to 5, how easy is it go get help on a Ohio Edison problem?
~ANONYMOUS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANONYMOUS: I'd give them a three out of five on communication.
GetHuman: And what about Ohio Edison's ability to quickly and effectively address your problem?
~ANONYMOUS: For that I would say two out of five.
GetHuman: And finally- any advice for other Ohio Edison customers?
~ANONYMOUS: Call them early in the day or late. Don't forget any personal or account information you might need for Ohio Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANONYMOUS taken from his Ohio Edison customer service problem that occurred on November 14th, 2017.