OnPoint Credit Union: We switched our business acct from major bank t...
A OnPoint Credit Union customer review by GetHuman user ~NotToday from November 20th, 2017
Background on ~NotToday's case
GetHuman: ~NotToday - can you tell our other OnPoint Credit Union customers when your case took place?
~NotToday: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to OnPoint Credit Union, and if so, how?
GetHuman: And which of these common OnPoint Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~NotToday a list of common OnPoint Credit Union problems)
~NotToday: "Question" was why I was trying to call.
~NotToday's review of OnPoint Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's OnPoint Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotToday: We switched our business acct from major bank to OnPoint thinking we would receive better quality from local service. WRONG! You can't communicate with anyone on week day eves, nor weekends and when you do, you have to wait ** - ** minutes to speak with someone, only to get put on hold again for another * - ** minutes because they have to talk with their own supervisor. You can NEVER talk with anyone at your local branch, unless you're lucky to have someone's extension (that hasn't quit)
GetHuman: Let's quantify your experience contacting OnPoint Credit Union. On a scale of 1 to 5, how easy is it go get help on a OnPoint Credit Union problem?
~NotToday: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotToday: I'd give them a three out of five on communication.
GetHuman: And what about OnPoint Credit Union's ability to quickly and effectively address your problem?
~NotToday: For that I would say one out of five.
GetHuman: And finally- any advice for other OnPoint Credit Union customers?
~NotToday: Call them early in the day or late. Don't forget any personal or account information you might need for OnPoint Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NotToday taken from his OnPoint Credit Union customer service problem that occurred on November 17th, 2017.
OnPoint Credit Union
1.00 of 5 stars | 1 reviews
~NotToday's OnPoint Credit Union Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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