Ontrac is incredible. There is no customer serv...

A OnTrac customer review by GetHuman user ~rex from November 27th, 2017

Background on ~rex's case

GetHuman: ~rex - can you tell our other OnTrac customers when your case took place?
~rex: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to OnTrac, and if so, how?
~rex: I used the 800-334-5000 number I found for on the GetHuman OnTrac customer phone number page I was on: OnTrac Customer Service Phone Number
GetHuman: And which of these common OnTrac customer issues best describes the reason you wanted to talk to them?
(Shows ~rex a list of common OnTrac problems)
~rex: "Complaint" was why I was trying to call.

~rex's review of OnTrac customer service

GetHuman: So how would you sum up your experience for GetHuman's OnTrac customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rex: Ontrac is incredible. There is no customer service. They don't answer the phone most of the time and when they do they make promises that never materialize. Incredible that they stay in business.
GetHuman: Let's quantify your experience contacting OnTrac. On a scale of 1 to 5, how easy is it go get help on a OnTrac problem?
~rex: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rex: I'd give them a five out of five on communication.
GetHuman: And what about OnTrac's ability to quickly and effectively address your problem?
~rex: For that I would say one out of five.
GetHuman: And finally- any advice for other OnTrac customers?
~rex: Call them early in the day or late. Don't forget any personal or account information you might need for OnTrac to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rex taken from his OnTrac customer service problem that occurred on November 24th, 2017.

OnTrac

1.64 of 5 stars | 52 reviews

~rex's OnTrac Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OnTrac, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OnTrac in any way.

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