One Kings Lane: Thank you for providing the *. My call was answ...
A One Kings Lane customer review by GetHuman user ~Vik from November 25th, 2017
Background on ~Vik's case
GetHuman: ~Vik - can you tell our other One Kings Lane customers when your case took place?
~Vik: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to One Kings Lane, and if so, how?
GetHuman: And which of these common One Kings Lane customer issues best describes the reason you wanted to talk to them?
(Shows ~Vik a list of common One Kings Lane problems)
~Vik: "Warranty claim" was why I was trying to call.
~Vik's review of One Kings Lane customer service
GetHuman: So how would you sum up your experience for GetHuman's One Kings Lane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vik: Thank you for providing the *. My call was answered pretty quickly & I called on a Sunday morning. I bought * poufs which arrived damaged. OKL offered a solution. OKL is going to contact *rd party vendor & have them ship out replacements. Now I wait *-* days to ensure it actually happens.
GetHuman: Let's quantify your experience contacting One Kings Lane. On a scale of 1 to 5, how easy is it go get help on a One Kings Lane problem?
~Vik: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vik: I'd give them a three out of five on communication.
GetHuman: And what about One Kings Lane's ability to quickly and effectively address your problem?
~Vik: For that I would say five out of five.
GetHuman: And finally- any advice for other One Kings Lane customers?
~Vik: Call them early in the day or late. Don't forget any personal or account information you might need for One Kings Lane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vik taken from his One Kings Lane customer service problem that occurred on November 20th, 2017.
One Kings Lane
5.00 of 5 stars | 16 reviews
~Vik's One Kings Lane Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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