Oneida.com: ice cream scoop broke at first use
A Oneida.com customer review by GetHuman user GetHuman-taduvall from December 8th, 2017
Background on GetHuman-taduvall's case
GetHuman: GetHuman-taduvall - can you tell our other Oneida.com customers when your case took place?
GetHuman-taduvall: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to Oneida.com, and if so, how?
GetHuman: And which of these common Oneida.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-taduvall a list of common Oneida.com problems)
GetHuman-taduvall: "Change order" was why I was trying to call.
GetHuman-taduvall's review of Oneida.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Oneida.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-taduvall: ice cream scoop broke at first use
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-taduvall: i purchase a trigger ice cream scoop at walmart. I hand washed it and tossed the packaging. After first scoop the lever that scoops the ice cream out never returned to its original position and eventually fell off after trying to scoop again.
GetHuman: Let's quantify your experience contacting Oneida.com. On a scale of 1 to 5, how easy is it go get help on a Oneida.com problem?
GetHuman-taduvall: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-taduvall: I'd give them a one out of five on communication.
GetHuman: And what about Oneida.com's ability to quickly and effectively address your problem?
GetHuman-taduvall: For that I would say four out of five.
GetHuman: And finally- any advice for other Oneida.com customers?
GetHuman-taduvall: Call them early in the day or late. Don't forget any personal or account information you might need for Oneida.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-taduvall taken from his Oneida.com customer service problem that occurred on November 28th, 2017.
Oneida.com
2.00 of 5 stars | 1 reviews
GetHuman-taduvall's Oneida.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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