Onkyo: Called last week to have my reciever fixed for...
A Onkyo customer review by GetHuman user ~Russell Martignetti from November 20th, 2017
Background on ~Russell Martignetti's case
GetHuman: ~Russell Martignetti - can you tell our other Onkyo customers when your case took place?
~Russell Martignetti: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Onkyo, and if so, how?
GetHuman: And which of these common Onkyo customer issues best describes the reason you wanted to talk to them?
(Shows ~Russell Martignetti a list of common Onkyo problems)
~Russell Martignetti: "Returns" was why I was trying to call.
~Russell Martignetti's review of Onkyo customer service
GetHuman: So how would you sum up your experience for GetHuman's Onkyo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Russell Martignetti: Called last week to have my reciever fixed for the second time.. got a conformation ******* and was told I would hear from someone within * days I waited A WEEK! Nothing.. I want a call back. ********** my name is Russell please call me back.. This reciever runs my theater. And it's been repaired already for the same problem..
GetHuman: Let's quantify your experience contacting Onkyo. On a scale of 1 to 5, how easy is it go get help on a Onkyo problem?
~Russell Martignetti: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Russell Martignetti: I'd give them a one out of five on communication.
GetHuman: And what about Onkyo's ability to quickly and effectively address your problem?
~Russell Martignetti: For that I would say two out of five.
GetHuman: And finally- any advice for other Onkyo customers?
~Russell Martignetti: Call them early in the day or late. Don't forget any personal or account information you might need for Onkyo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Russell Martignetti taken from his Onkyo customer service problem that occurred on November 15th, 2017.