Onkyo: Waiting for ** minutes before hanging up, I hav...
A Onkyo customer review by GetHuman user ~dudeman1 from November 20th, 2017
Background on ~dudeman1's case
GetHuman: ~dudeman1 - can you tell our other Onkyo customers when your case took place?
~dudeman1: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Onkyo, and if so, how?
GetHuman: And which of these common Onkyo customer issues best describes the reason you wanted to talk to them?
(Shows ~dudeman1 a list of common Onkyo problems)
~dudeman1: "Returns" was why I was trying to call.
~dudeman1's review of Onkyo customer service
GetHuman: So how would you sum up your experience for GetHuman's Onkyo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dudeman1: Waiting for ** minutes before hanging up, I have made several calls and waited multiple times. I have also tried the automated call back feature and have never gotten a return call. Terrible service.
GetHuman: Let's quantify your experience contacting Onkyo. On a scale of 1 to 5, how easy is it go get help on a Onkyo problem?
~dudeman1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dudeman1: I'd give them a one out of five on communication.
GetHuman: And what about Onkyo's ability to quickly and effectively address your problem?
~dudeman1: For that I would say one out of five.
GetHuman: And finally- any advice for other Onkyo customers?
~dudeman1: Call them early in the day or late. Don't forget any personal or account information you might need for Onkyo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dudeman1 taken from his Onkyo customer service problem that occurred on November 17th, 2017.