Onkyo: talked with two gentlemen. They both were very...
A Onkyo customer review by GetHuman user GetHuman-244538 from November 20th, 2017
Background on GetHuman-244538's case
GetHuman: GetHuman-244538 - can you tell our other Onkyo customers when your case took place?
GetHuman-244538: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Onkyo, and if so, how?
GetHuman: And which of these common Onkyo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-244538 a list of common Onkyo problems)
GetHuman-244538: "Repairs" was why I was trying to call.
GetHuman-244538's review of Onkyo customer service
GetHuman: So how would you sum up your experience for GetHuman's Onkyo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-244538: talked with two gentlemen. They both were very polite and knowledgeable. One even provided the trade-in information which was great and didn't know before. thank you for your kind assistance.
GetHuman: Let's quantify your experience contacting Onkyo. On a scale of 1 to 5, how easy is it go get help on a Onkyo problem?
GetHuman-244538: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-244538: I'd give them a two out of five on communication.
GetHuman: And what about Onkyo's ability to quickly and effectively address your problem?
GetHuman-244538: For that I would say three out of five.
GetHuman: And finally- any advice for other Onkyo customers?
GetHuman-244538: Call them early in the day or late. Don't forget any personal or account information you might need for Onkyo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-244538 taken from his Onkyo customer service problem that occurred on November 13th, 2017.