Onlinebootstore.com: I ordered a pair of boots on a Friday. On Tues...
A Onlinebootstore.com customer review by GetHuman user ~skiguy from November 19th, 2017
Background on ~skiguy's case
GetHuman: ~skiguy - can you tell our other Onlinebootstore.com customers when your case took place?
~skiguy: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Onlinebootstore.com, and if so, how?
GetHuman: And which of these common Onlinebootstore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~skiguy a list of common Onlinebootstore.com problems)
~skiguy: "Change order" was why I was trying to call.
~skiguy's review of Onlinebootstore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Onlinebootstore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skiguy: I ordered a pair of boots on a Friday. On Tuesday I called the company because my order said pending. The woman I spoke to said the boots had shipped and that the tracking information had not been uploaded yet. *One week later I still see pending on my order. I call the company and speak to a woman named Bobbie. I ask if my order has shipped. I state that if it hasn't shipped, I'd like to cancel my order. Bobbie states she has to check with the warehouse to see if it shipped and that she would let me know and that she'd call me back in the afternoon. Bobbie never calls me back. I call Friday night and speak to Andrew. He notes that I spoke with Bobbie but doesn't know why she did not call me back. Andrew then informs me they never had the boot to begin with. Andrew says my card will be refunded and he said they really messed up on the order. I asked Andrew if there was any reason why I should do business with the company again to which he had no response. Bottom line - do
GetHuman: Let's quantify your experience contacting Onlinebootstore.com. On a scale of 1 to 5, how easy is it go get help on a Onlinebootstore.com problem?
~skiguy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skiguy: I'd give them a three out of five on communication.
GetHuman: And what about Onlinebootstore.com's ability to quickly and effectively address your problem?
~skiguy: For that I would say two out of five.
GetHuman: And finally- any advice for other Onlinebootstore.com customers?
~skiguy: Call them early in the day or late. Don't forget any personal or account information you might need for Onlinebootstore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skiguy taken from his Onlinebootstore.com customer service problem that occurred on November 16th, 2017.
Onlinebootstore.com
1.50 of 5 stars | 1 reviews
~skiguy's Onlinebootstore.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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