OptumRx: My wife has MS and is in desperate need of her...
A OptumRx customer review by GetHuman user GetHuman-107323 from November 15th, 2017
Background on GetHuman-107323's case
GetHuman: GetHuman-107323 - can you tell our other OptumRx customers when your case took place?
GetHuman-107323: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107323 a list of common OptumRx problems)
GetHuman-107323: "Complaint" was why I was trying to call.
GetHuman-107323's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107323: My wife has MS and is in desperate need of her medication. As of April *st united transferred her from Credo to OptumRx. Our co pay went from $** a month to over $**** a month. She has secondary coverage through my work, but they refuse to bill two insurances or even bill us and let us get the insurance to pay. Meanwhile my wife has run out of medication and is in serious danger of losing her ability to walk. They don't have offer any kind of customer service since we can't go anywhere else for her meds. They hide behind policy but refuses to allow us to talk to any policy makers. All of their excuses fall short. The bottom line is they have a despite captive audience and they take advantage. This company and everyone who works for it are animals. Forgive them father for they know not what they do...
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-107323: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107323: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-107323: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-107323: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107323 taken from his OptumRx customer service problem that occurred on November 9th, 2017.