Optus - Prepaid Mobile: Did not solve my problem but was courteous and...
A Optus - Prepaid Mobile customer review by GetHuman user GetHuman-289946 from November 11th, 2017
Background on GetHuman-289946's case
GetHuman: GetHuman-289946 - can you tell our other Optus - Prepaid Mobile customers when your case took place?
GetHuman-289946: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to Optus - Prepaid Mobile, and if so, how?
GetHuman: And which of these common Optus - Prepaid Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289946 a list of common Optus - Prepaid Mobile problems)
GetHuman-289946: "Lower my bill" was why I was trying to call.
GetHuman-289946's review of Optus - Prepaid Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Prepaid Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289946: Did not solve my problem but was courteous and communicated well. To be fair it was a nonstandard question-recharging an Australian mobile from the U.S. online via credit card.
GetHuman: Let's quantify your experience contacting Optus - Prepaid Mobile. On a scale of 1 to 5, how easy is it go get help on a Optus - Prepaid Mobile problem?
GetHuman-289946: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289946: I'd give them a two out of five on communication.
GetHuman: And what about Optus - Prepaid Mobile's ability to quickly and effectively address your problem?
GetHuman-289946: For that I would say five out of five.
GetHuman: And finally- any advice for other Optus - Prepaid Mobile customers?
GetHuman-289946: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Prepaid Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289946 taken from his Optus - Prepaid Mobile customer service problem that occurred on November 2nd, 2017.
Optus - Prepaid Mobile
4.00 of 5 stars | 1 reviews
GetHuman-289946's Optus - Prepaid Mobile Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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