Orbitz: Called and finally got through, they transferre...
A Orbitz customer review by GetHuman user ~Hung up on twice from November 19th, 2017
Background on ~Hung up on twice's case
GetHuman: ~Hung up on twice - can you tell our other Orbitz customers when your case took place?
~Hung up on twice: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~Hung up on twice a list of common Orbitz problems)
~Hung up on twice: "Update Account Info" was why I was trying to call.
~Hung up on twice's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hung up on twice: Called and finally got through, they transferred me and after another ** minute wait it hung up all by itself. I redialed and after another long wait was transferred again with a guarantee I would not be hung up on. I requested the direct number so I could call myself and was told they "could not give out that number." I waited ** minutes again, and was hung up on again. Ridiculous. I will never use Orbitz again. I am now on my third try. This person said they would get me "an agent" before they transfer me. They put me on hold like the other two times. I have waited over ** minutes again. I finally reached someone they put me on hold again. They resolved the issue.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~Hung up on twice: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hung up on twice: I'd give them a four out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~Hung up on twice: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~Hung up on twice: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hung up on twice taken from his Orbitz customer service problem that occurred on November 11th, 2017.