Orbitz: I have had money placed on hold even though my...
A Orbitz customer review by GetHuman user ~Hods from November 23rd, 2017
Background on ~Hods's case
GetHuman: ~Hods - can you tell our other Orbitz customers when your case took place?
~Hods: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~Hods a list of common Orbitz problems)
~Hods: "Refund a Charge" was why I was trying to call.
~Hods's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hods: I have had money placed on hold even though my debit card was declined due to limit on purchases!!!!!!!!!! I have been hung up on twice. First I was told my bank put two charges for frontier airlines on hold, and it can take up to ten days to come off........the second customer service rep told me it was website error.... But the have almost ****.** of mine on hold then hung up on me
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~Hods: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hods: I'd give them a one out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~Hods: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~Hods: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hods taken from his Orbitz customer service problem that occurred on November 16th, 2017.