Orbitz: I spoke with a rep named Joe. *******. I was i...
A Orbitz customer review by GetHuman user ~carmslp from November 22nd, 2017
Background on ~carmslp's case
GetHuman: ~carmslp - can you tell our other Orbitz customers when your case took place?
~carmslp: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~carmslp a list of common Orbitz problems)
~carmslp: "Find Itinerary" was why I was trying to call.
~carmslp's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carmslp: I spoke with a rep named Joe. *******. I was inquiring on how to use a ticket that was previously cancelled. I was informed that my $***.** was no longer available because I went over the time requirement to rebook. I tried to explain my reasons to Joe and after some time, I realized Joe could never make a decision so I asked to speak to a supervisor. Joe left the phone and came back to say the supervisor was not going to take my call and again read his canned response that I was out the *** dollars because I was over the time limit to book a ticket. I asked where my money was and who spent it but he could not give me that answer. I swear I was never told the money would not be available for a ticket* that the company would confiscate the cash. All I want to know is where is my money* what bill did they pay with my cash and*or who spent it. I am trying to reach American Airlines to inquire how they spent my *** dollars. *I will never do business with Orbitz. They did not give
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~carmslp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carmslp: I'd give them a two out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~carmslp: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~carmslp: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carmslp taken from his Orbitz customer service problem that occurred on November 20th, 2017.