Orbitz: I waited for * minutes before being connected t...
A Orbitz customer review by GetHuman user ~nothappy from November 16th, 2017
Background on ~nothappy's case
GetHuman: ~nothappy - can you tell our other Orbitz customers when your case took place?
~nothappy: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~nothappy a list of common Orbitz problems)
~nothappy: "Refund a Charge" was why I was trying to call.
~nothappy's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nothappy: I waited for * minutes before being connected to a cust serv rep. I gave them my flight confirmation numbers and explained my question only to be told I needed to be transferred to the international call center. Was transferred and waited ** minutes before having to hang up because I had no more time to wait. The website is horrible, there are no contact numbers listed there only FAQ, and none of those questions applied to my needs. I used a google search to find the phone numbers and emails I needed. Sent my question via email yesterday-still haven't heard a peep yet. I work at a big ** university and am going to tell our staff and faculty to avoid using Orbitz at all costs. The customer service is horrible.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~nothappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nothappy: I'd give them a one out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~nothappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~nothappy: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nothappy taken from his Orbitz customer service problem that occurred on November 10th, 2017.