Orbitz: Lovejoy, the rep, was nice and kind but did not...
A Orbitz customer review by GetHuman user GetHuman-15433 from November 22nd, 2017
Background on GetHuman-15433's case
GetHuman: GetHuman-15433 - can you tell our other Orbitz customers when your case took place?
GetHuman-15433: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15433 a list of common Orbitz problems)
GetHuman-15433: "Refund a Charge" was why I was trying to call.
GetHuman-15433's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15433: Lovejoy, the rep, was nice and kind but did not solve problem. Gave me authorization code which is only internal, not part of banking. A total waste of time. Also, had to call three times to get results.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
GetHuman-15433: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15433: I'd give them a five out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
GetHuman-15433: For that I would say two out of five.
GetHuman: And finally- any advice for other Orbitz customers?
GetHuman-15433: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15433 taken from his Orbitz customer service problem that occurred on November 17th, 2017.