Orbitz: i HAD A FLIGHT CANCELLED IN SPAIN, IT TOOK * HO...
A Orbitz customer review by GetHuman user ~DICK HURTS from November 19th, 2017
Background on ~DICK HURTS's case
GetHuman: ~DICK HURTS - can you tell our other Orbitz customers when your case took place?
~DICK HURTS: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~DICK HURTS a list of common Orbitz problems)
~DICK HURTS: "Find Itinerary" was why I was trying to call.
~DICK HURTS's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DICK HURTS: i HAD A FLIGHT CANCELLED IN SPAIN, IT TOOK * HOURS, I REPEAT * DAYS AND MORE THAN * HOURS TO CORRECT THIS ****** SITUATION, COULD NOT TALK TO ANYONE WHO SPOKE ENGLISH OR WHO HELPED ME...NO USA SERVICE AVAILABLE...ABSOLUTE ********!!!
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~DICK HURTS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DICK HURTS: I'd give them a four out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~DICK HURTS: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~DICK HURTS: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DICK HURTS taken from his Orbitz customer service problem that occurred on November 16th, 2017.