OttLite: Complaint for Ott Lite
A OttLite customer review by GetHuman user GetHuman-norcalda from December 3rd, 2017
Background on GetHuman-norcalda's case
GetHuman: GetHuman-norcalda - can you tell our other OttLite customers when your case took place?
GetHuman-norcalda: Yes I can. It was afternoon, on December 1st.
GetHuman: Did you reach out to OttLite, and if so, how?
GetHuman: And which of these common OttLite customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-norcalda a list of common OttLite problems)
GetHuman-norcalda: "Make a purchase" was why I was trying to call.
GetHuman-norcalda's review of OttLite customer service
GetHuman: So how would you sum up your experience for GetHuman's OttLite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-norcalda: Complaint for Ott Lite
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-norcalda: My newly purchased easyview craft lamp will not work. I have assembled and reassenbled. I tried it in multiple outlets. It will not turn on at all.
GetHuman: Let's quantify your experience contacting OttLite. On a scale of 1 to 5, how easy is it go get help on a OttLite problem?
GetHuman-norcalda: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-norcalda: I'd give them a one out of five on communication.
GetHuman: And what about OttLite's ability to quickly and effectively address your problem?
GetHuman-norcalda: For that I would say one out of five.
GetHuman: And finally- any advice for other OttLite customers?
GetHuman-norcalda: Call them early in the day or late. Don't forget any personal or account information you might need for OttLite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-norcalda taken from his OttLite customer service problem that occurred on December 1st, 2017.
OttLite
-1.00 of 5 stars | 80 reviews
GetHuman-norcalda's OttLite Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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