PA Turnpike E-ZPass: I spoke with two representatives and both were...
A PA Turnpike E-ZPass customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other PA Turnpike E-ZPass customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to PA Turnpike E-ZPass, and if so, how?
GetHuman: And which of these common PA Turnpike E-ZPass customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common PA Turnpike E-ZPass problems)
~Anonymous: "Make a booking" was why I was trying to call.
~Anonymous's review of PA Turnpike E-ZPass customer service
GetHuman: So how would you sum up your experience for GetHuman's PA Turnpike E-ZPass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I spoke with two representatives and both were very unpleasant and rude. I could almost hear their eyes rolling over the phone with their attitude. EZ pass continues to take more money from my account than I authorize and no one will fix it or even care to be nice to their customers. I am frustrated that my toll money goes to this company. If I have to pay to drive on poor quality roads then I atleast would expect EZ pass to employ decent human beings and fix the problems they create.
GetHuman: Let's quantify your experience contacting PA Turnpike E-ZPass. On a scale of 1 to 5, how easy is it go get help on a PA Turnpike E-ZPass problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about PA Turnpike E-ZPass's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other PA Turnpike E-ZPass customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for PA Turnpike E-ZPass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his PA Turnpike E-ZPass customer service problem that occurred on November 23rd, 2017.
PA Turnpike E-ZPass
1.00 of 5 stars | 16 reviews
~Anonymous's PA Turnpike E-ZPass Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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