PACCAR Inc.: MHC KW Memphis,tn is paccar business.YES INDEED...

A PACCAR Inc. customer review by GetHuman user ~John Willis from November 16th, 2017

Background on ~John Willis's case

GetHuman: ~John Willis - can you tell our other PACCAR Inc. customers when your case took place?
~John Willis: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to PACCAR Inc., and if so, how?
~John Willis: I used the 425-254-4400 number I found for on the GetHuman PACCAR Inc. customer phone number page I was on: PACCAR Inc. Customer Service Phone Number
GetHuman: And which of these common PACCAR Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~John Willis a list of common PACCAR Inc. problems)
~John Willis: "Repairs" was why I was trying to call.

~John Willis's review of PACCAR Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's PACCAR Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Willis: MHC KW Memphis,tn is paccar business.YES INDEED!!! There service department is very very incompetent they rebuilt my c-** cat motor an now I've had nothing but problems out of it !!!!!! No power No turbo boost very poor mpg you can hear the values lifters actuators rattle like crazy missin very badly theyve DYNO the the motor twice I've sunk thousands of dollars an have lost more money in down time than I care to even say!!!! My rig w***L **** *** cat I told MHC KW Memphis to rebuild my *** to a *** did they do that NO .THEY REPLACED THE TWIN TURBOS WITH REMANS NOT NEW ONES LIKE I WAS CHARGED FOR THE WHOLE TWIN TURBO ASSEMBLY OIL TUBES AN ALL WEREN'T REPLACED .MY RIG HAS GONE BACK TO THIS PACCAR DEALER * TIMES FOR THE SAME COMPLAINT EVERY TIME THEY'VE REPLACED PARTS AFTER PARTS AN SENSORS STILL HASN'T FIXED MY PROBLEM I'VE BEEN HAVING NOW THEVE MESSED UP MY TRANSMISSION IN TEST DRIVE YESTERDAY I NOTICED MY CLUTCH WAS VERY DIFFICULT to push in it wasn't like that when it went into the
GetHuman: Let's quantify your experience contacting PACCAR Inc.. On a scale of 1 to 5, how easy is it go get help on a PACCAR Inc. problem?
~John Willis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Willis: I'd give them a one out of five on communication.
GetHuman: And what about PACCAR Inc.'s ability to quickly and effectively address your problem?
~John Willis: For that I would say three out of five.
GetHuman: And finally- any advice for other PACCAR Inc. customers?
~John Willis: Call them early in the day or late. Don't forget any personal or account information you might need for PACCAR Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Willis taken from his PACCAR Inc. customer service problem that occurred on November 14th, 2017.


1.00 of 5 stars | 1 reviews

~John Willis's PACCAR Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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