PNC Bank: this has got to be the world's worst customer s...
A PNC Bank customer review by GetHuman user ~Joe Slick from November 11th, 2017
Background on ~Joe Slick's case
GetHuman: ~Joe Slick - can you tell our other PNC Bank customers when your case took place?
~Joe Slick: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe Slick a list of common PNC Bank problems)
~Joe Slick: "Dispute a Charge" was why I was trying to call.
~Joe Slick's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe Slick: this has got to be the world's worst customer service and I'm not even a customer! I'm a vendor and was a potential customer!!! NOT A CHANCE!!
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Joe Slick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe Slick: I'd give them a five out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Joe Slick: For that I would say four out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Joe Slick: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe Slick taken from his PNC Bank customer service problem that occurred on November 7th, 2017.