PODS: They are extremely difficult to reach, hold tim...

A PODS customer review by GetHuman user GetHuman-200417 from November 16th, 2017

Background on GetHuman-200417's case

GetHuman: GetHuman-200417 - can you tell our other PODS customers when your case took place?
GetHuman-200417: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to PODS, and if so, how?
GetHuman-200417: I used the 877-770-7637 number I found for on the GetHuman PODS customer phone number page I was on: PODS Customer Service Phone Number
GetHuman: And which of these common PODS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200417 a list of common PODS problems)
GetHuman-200417: "Damaged POD" was why I was trying to call.

GetHuman-200417's review of PODS customer service

GetHuman: So how would you sum up your experience for GetHuman's PODS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200417: They are extremely difficult to reach, hold times are excessive. The system will tell you * minute hold but this is inaccurate.
GetHuman: Let's quantify your experience contacting PODS. On a scale of 1 to 5, how easy is it go get help on a PODS problem?
GetHuman-200417: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200417: I'd give them a four out of five on communication.
GetHuman: And what about PODS's ability to quickly and effectively address your problem?
GetHuman-200417: For that I would say three out of five.
GetHuman: And finally- any advice for other PODS customers?
GetHuman-200417: Call them early in the day or late. Don't forget any personal or account information you might need for PODS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200417 taken from his PODS customer service problem that occurred on November 10th, 2017.

PODS

3.00 of 5 stars | 1 reviews

GetHuman-200417's PODS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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