PPL Corporation: PPl service is beyond horrible. The way they ha...
A PPL Corporation customer review by GetHuman user ~hippogrin from November 6th, 2017
Background on ~hippogrin's case
GetHuman: ~hippogrin - can you tell our other PPL Corporation customers when your case took place?
~hippogrin: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to PPL Corporation, and if so, how?
GetHuman: And which of these common PPL Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~hippogrin a list of common PPL Corporation problems)
~hippogrin: "Cancel service" was why I was trying to call.
~hippogrin's review of PPL Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hippogrin: PPl service is beyond horrible. The way they handle emergency situations is by putting people through automated system telling them that their days without electricity (read: food, water) is extended for another day or two. When hurricane Katrina hit * years ago I was one of the emergency response contacts for customers affected by the hurricane. We actually talked to people and gave them the information they needed to. PPL however choose an easier way to handle the emergency situation.
GetHuman: Let's quantify your experience contacting PPL Corporation. On a scale of 1 to 5, how easy is it go get help on a PPL Corporation problem?
~hippogrin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hippogrin: I'd give them a two out of five on communication.
GetHuman: And what about PPL Corporation's ability to quickly and effectively address your problem?
~hippogrin: For that I would say one out of five.
GetHuman: And finally- any advice for other PPL Corporation customers?
~hippogrin: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hippogrin taken from his PPL Corporation customer service problem that occurred on November 5th, 2017.
PPL Corporation
1.00 of 5 stars | 62 reviews
~hippogrin's PPL Corporation Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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