PSNC Energy: I would like to have an actual person answer th...
A PSNC Energy customer review by GetHuman user ~janie Bradsher from November 25th, 2017
Background on ~janie Bradsher's case
GetHuman: ~janie Bradsher - can you tell our other PSNC Energy customers when your case took place?
~janie Bradsher: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to PSNC Energy, and if so, how?
GetHuman: And which of these common PSNC Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~janie Bradsher a list of common PSNC Energy problems)
~janie Bradsher: "Change appointment" was why I was trying to call.
~janie Bradsher's review of PSNC Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's PSNC Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janie Bradsher: I would like to have an actual person answer the phone instead of having to listen to time-consuming drivel*advertisements.
GetHuman: Let's quantify your experience contacting PSNC Energy. On a scale of 1 to 5, how easy is it go get help on a PSNC Energy problem?
~janie Bradsher: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janie Bradsher: I'd give them a five out of five on communication.
GetHuman: And what about PSNC Energy's ability to quickly and effectively address your problem?
~janie Bradsher: For that I would say three out of five.
GetHuman: And finally- any advice for other PSNC Energy customers?
~janie Bradsher: Call them early in the day or late. Don't forget any personal or account information you might need for PSNC Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janie Bradsher taken from his PSNC Energy customer service problem that occurred on November 20th, 2017.
3.67 of 5 stars | 13 reviews
~janie Bradsher's PSNC Energy Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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