I would never purchase from this company again...

A customer review by GetHuman user ~dgg from November 22nd, 2017

Background on ~dgg's case

GetHuman: ~dgg - can you tell our other customers when your case took place?
~dgg: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to, and if so, how?
~dgg: I used a help page I found on the GetHuman customer service contact info page: Contact Customer Service
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~dgg a list of common problems)
~dgg: "Overcharge/Strange charge" was why I was trying to contact.

~dgg's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dgg: I would never purchase from this company again. **I purchased a PA ring from them off eBay. The ring was supposed to be a spring-loaded captive bead. What I got was a fixed captive bead that requires special equipment to remove. I went thru the eBay complaint process and they said to send the ring back to them. I did. **They told me I received the product I purchased (I didn't) and that I was wrong. **I said I'd like to receive the other then, and they just blew me off. They didn't give me a refund. They didn't send me the jewelry I wanted. And on top of that, they kept the ring I returned to them.**And on top of that, the whole process took so long that eBay closed my complaint.**So in essence, Painful Pleasure just gave me a headache and ripped off my money.**Don't say I didn't warn you. If you have any problems, these folks are impossible to deal with.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~dgg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dgg: I'd give them a three out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~dgg: For that I would say four out of five.
GetHuman: And finally- any advice for other customers?
~dgg: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dgg taken from his customer service problem that occurred on November 16th, 2017.

1.00 of 5 stars | 4 reviews

~dgg's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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