Palm Tech Support: why they do not have a * on rating cause that's...
A Palm Tech Support customer review by GetHuman user ~kenne from November 1st, 2017
Background on ~kenne's case
GetHuman: ~kenne - can you tell our other Palm Tech Support customers when your case took place?
~kenne: Yes. It was evening, on October 28th.
GetHuman: Did you reach out to Palm Tech Support, and if so, how?
GetHuman: And which of these common Palm Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~kenne a list of common Palm Tech Support problems)
~kenne: "None of those really matches why I wanted to call Palm Tech Support that day." was why I was trying to call.
~kenne's review of Palm Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Palm Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenne: why they do not have a * on rating cause that's wat they need.put me on hold for management then got disconnected on purpose.couldnt help to write worst reviews oh just let u future palm owner know i have not write a reviews in ** years.
GetHuman: Let's quantify your experience contacting Palm Tech Support. On a scale of 1 to 5, how easy is it go get help on a Palm Tech Support problem?
~kenne: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenne: I'd give them a two out of five on communication.
GetHuman: And what about Palm Tech Support's ability to quickly and effectively address your problem?
~kenne: For that I would say one out of five.
GetHuman: And finally- any advice for other Palm Tech Support customers?
~kenne: Call them early in the day or late. Don't forget any personal or account information you might need for Palm Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenne taken from his Palm Tech Support customer service problem that occurred on October 28th, 2017.