Panasonic: Agent was good but the menu lacked the option I...
A Panasonic customer review by GetHuman user ~wuster from November 3rd, 2017
Background on ~wuster's case
GetHuman: ~wuster - can you tell our other Panasonic customers when your case took place?
~wuster: Yes. It was evening, on October 31st.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~wuster a list of common Panasonic problems)
~wuster: "Refund an Order" was why I was trying to call.
~wuster's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wuster: Agent was good but the menu lacked the option I want. They offered technical support, 'buy something', or product information, and two other options, but nothing for canceling a duplicate order or speak to an agent. Once I went the 'buy something' route, I was able to get somebody and resolve the problem though.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~wuster: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wuster: I'd give them a four out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~wuster: For that I would say five out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~wuster: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wuster taken from his Panasonic customer service problem that occurred on October 31st, 2017.