Panasonic: My Bluray disc player needs a firmware update...
A Panasonic customer review by GetHuman user ~James from November 21st, 2017
Background on ~James's case
GetHuman: ~James - can you tell our other Panasonic customers when your case took place?
~James: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~James a list of common Panasonic problems)
~James: "Replacement Part" was why I was trying to call.
~James's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James: My Bluray disc player needs a firmware update. I called Panasonic several months ago and they said they would charge me $*.** to give me the update. After I agreed to that they said they would call me back and they never did. Two weeks ago I went online to try get the firmware. If you download it yourself, there is no charge. I tried to download it but it didn't work. I sent customer service a message and they said they would respond within ** hours. They never did. I did the same thing last week, with the same result. Today I tried calling CS. After waiting ** minutes, I heard the phone on the other end ring once and then it went dead. Panasonic is clearly too big a company to install the proper customer service that cares about its customers.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~James: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James: I'd give them a three out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~James: For that I would say four out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~James: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James taken from his Panasonic customer service problem that occurred on November 18th, 2017.