Panasonic: Since my camera was out of warranty, they sent...
A Panasonic customer review by GetHuman user GetHuman-48138 from November 27th, 2017
Background on GetHuman-48138's case
GetHuman: GetHuman-48138 - can you tell our other Panasonic customers when your case took place?
GetHuman-48138: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48138 a list of common Panasonic problems)
GetHuman-48138: "Replacement Part" was why I was trying to call.
GetHuman-48138's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48138: Since my camera was out of warranty, they sent it back to me with a form authorizing them to charge my credit card and a label to send the camera back for repairs!!! WHY THE HECK DIDN'T THEY TELL ME THE PROCESS WHEN I FIRST TALKED WITH THEM, SENT ME THE FORM TO INCLUDE WITH THE CAMERA IN THE FIRST PLACE, AND GET ON WITH IT!!! Now I have to start all over again, with a three week delay in the repair process. I talked to customer service and they were totally unapologetic, indicating that this was the process for the convenience of the repair facility!!! (I guarantee nobody thought about the inconvenience to the customer!!!)
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
GetHuman-48138: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48138: I'd give them a one out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
GetHuman-48138: For that I would say three out of five.
GetHuman: And finally- any advice for other Panasonic customers?
GetHuman-48138: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48138 taken from his Panasonic customer service problem that occurred on November 23rd, 2017.