Panasonic: You gotta be patient* the phone operators are j...
A Panasonic customer review by GetHuman user GetHuman-297013 from November 9th, 2017
Background on GetHuman-297013's case
GetHuman: GetHuman-297013 - can you tell our other Panasonic customers when your case took place?
GetHuman-297013: Yup. It was late at night, on November 4th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297013 a list of common Panasonic problems)
GetHuman-297013: "Refund an Order" was why I was trying to call.
GetHuman-297013's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297013: You gotta be patient* the phone operators are just regular people like everyone else at their day jobs while they're dreaming of doing something else with their time. The operator i spoke with didn't have much information about the panasonic item I was calling about. While I waited * minutes for him to search, he told me amazon had some items for me to check out (as he was using google to look for the Panasonic parts I was after).
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
GetHuman-297013: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297013: I'd give them a three out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
GetHuman-297013: For that I would say one out of five.
GetHuman: And finally- any advice for other Panasonic customers?
GetHuman-297013: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297013 taken from his Panasonic customer service problem that occurred on November 4th, 2017.