Parcelforce: Some extensions are automated but it doesn't te...
A Parcelforce customer review by GetHuman user ~Mack from November 25th, 2017
Background on ~Mack's case
GetHuman: ~Mack - can you tell our other Parcelforce customers when your case took place?
~Mack: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Parcelforce, and if so, how?
GetHuman: And which of these common Parcelforce customer issues best describes the reason you wanted to talk to them?
(Shows ~Mack a list of common Parcelforce problems)
~Mack: "Overcharge/Strange charge" was why I was trying to call.
~Mack's review of Parcelforce customer service
GetHuman: So how would you sum up your experience for GetHuman's Parcelforce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mack: Some extensions are automated but it doesn't tell you that. Had to start again.*There is a cheaper number that is free for all inclusive call plans: **** *** ****
GetHuman: Let's quantify your experience contacting Parcelforce. On a scale of 1 to 5, how easy is it go get help on a Parcelforce problem?
~Mack: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mack: I'd give them a three out of five on communication.
GetHuman: And what about Parcelforce's ability to quickly and effectively address your problem?
~Mack: For that I would say two out of five.
GetHuman: And finally- any advice for other Parcelforce customers?
~Mack: Call them early in the day or late. Don't forget any personal or account information you might need for Parcelforce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mack taken from his Parcelforce customer service problem that occurred on November 20th, 2017.
Parcelforce
3.00 of 5 stars | 5 reviews
~Mack's Parcelforce Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Parcelforce, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Parcelforce in any way.