Parkseed.com: I have placed an order with Parkseed on...
A Parkseed.com customer review by GetHuman user ~pcal from November 27th, 2017
Background on ~pcal's case
GetHuman: ~pcal - can you tell our other Parkseed.com customers when your case took place?
~pcal: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Parkseed.com, and if so, how?
GetHuman: And which of these common Parkseed.com customer issues best describes the reason you wanted to talk to them?
(Shows ~pcal a list of common Parkseed.com problems)
~pcal: "Warranty claim" was why I was trying to call.
~pcal's review of Parkseed.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Parkseed.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pcal: I have placed an order with Parkseed on *-**-**** for garden supplies and a vegetable garden combo and heirloom grafted tomato combo for a total of $***.** with a free shipping coupon for the entire order and was paid for with my MC. The garden supplies arrived quickly and the plants arrived May *th as promised however the heirloom grafted tomato plants did not ship. Enquiring on line took a week to get an answer and after a follow up with another e-mail from Parkseed I canceled the order for the grafted tomato plans which really disappointed me. After I asked the person how will the refund be issued she told me I did not pay for the order. Not only did Parkseed lie it's way out of issuing my refund of $**.** they also charged me again **.** for the heirloom vegetable garden combo. Now Parkseed owes me $**.** and I will take whatever steps are needed even if it takes involving the authorities for getting my refund. I am extremely disappointed with this highly unprofessional conduct
GetHuman: Let's quantify your experience contacting Parkseed.com. On a scale of 1 to 5, how easy is it go get help on a Parkseed.com problem?
~pcal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pcal: I'd give them a three out of five on communication.
GetHuman: And what about Parkseed.com's ability to quickly and effectively address your problem?
~pcal: For that I would say four out of five.
GetHuman: And finally- any advice for other Parkseed.com customers?
~pcal: Call them early in the day or late. Don't forget any personal or account information you might need for Parkseed.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pcal taken from his Parkseed.com customer service problem that occurred on November 20th, 2017.
Parkseed.com
1.00 of 5 stars | 10 reviews
~pcal's Parkseed.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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