Parts Geek.com: I ordered an air conditioner compressor for a ****...
A Parts Geek.com customer review by GetHuman user GetHuman-theyrof from November 29th, 2017
Background on GetHuman-theyrof's case
GetHuman: GetHuman-theyrof - can you tell our other Parts Geek.com customers when your case took place?
GetHuman-theyrof: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Parts Geek.com, and if so, how?
GetHuman: And which of these common Parts Geek.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-theyrof a list of common Parts Geek.com problems)
GetHuman-theyrof: "None of those really matches why I wanted to call Parts Geek.com that day." was why I was trying to call.
GetHuman-theyrof's review of Parts Geek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Parts Geek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-theyrof: I ordered an air conditioner compressor for a ****...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-theyrof: I ordered an air conditioner compressor for a **** Mercedes in July and tried to install it today, Sept.** when my mechanic called back to inform me that it is the wrong part. After many hours on the phone to reach customer support, I was told that the ** day return policy is strictly adhered to. My advice is to not use parts geek unless you are a mechanic because it will cost you more than than ordering local!
GetHuman: Let's quantify your experience contacting Parts Geek.com. On a scale of 1 to 5, how easy is it go get help on a Parts Geek.com problem?
GetHuman-theyrof: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-theyrof: I'd give them a five out of five on communication.
GetHuman: And what about Parts Geek.com's ability to quickly and effectively address your problem?
GetHuman-theyrof: For that I would say five out of five.
GetHuman: And finally- any advice for other Parts Geek.com customers?
GetHuman-theyrof: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Parts Geek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-theyrof taken from his Parts Geek.com customer service problem that occurred on November 24th, 2017.
Parts Geek.com
7.60 of 5 stars | 73 reviews
GetHuman-theyrof's Parts Geek.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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