Partsgeek.com: ENRAGING...NO RESPONSE VIA FONE,(RIDICULOUS HOL...
A Partsgeek.com customer review by GetHuman user ~DARK HORSE* from November 22nd, 2017
Background on ~DARK HORSE*'s case
GetHuman: ~DARK HORSE* - can you tell our other Partsgeek.com customers when your case took place?
~DARK HORSE*: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~DARK HORSE* a list of common Partsgeek.com problems)
~DARK HORSE*: "Refund a Charge" was why I was trying to call.
~DARK HORSE*'s review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DARK HORSE*: ENRAGING...NO RESPONSE VIA FONE,(RIDICULOUS HOLD TIMES & THEN DISCONNECTS YOU REGARDLESS OF WHICH PROMPT YOU CHOOSE) FAX-( NO RESPONSE) EMAIL- (NO VALID RECIPIENT OR ADDRESS) INVALID "TROUBLE TICKET" FORM*SITE. THEY KNOWINGLY AVOID CONTACT WITH YOU,SHIP DAMAGED PARTS & THEN KEEP YOUR MONEY! THEY WILL BE SUED***
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~DARK HORSE*: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DARK HORSE*: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~DARK HORSE*: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~DARK HORSE*: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DARK HORSE* taken from his Partsgeek.com customer service problem that occurred on November 19th, 2017.