Partsgeek.com: It was your error, I should not pay for return...

A Partsgeek.com customer review by GetHuman user GetHuman-smtequip from December 1st, 2017

Background on GetHuman-smtequip's case

GetHuman: GetHuman-smtequip - can you tell our other Partsgeek.com customers when your case took place?
GetHuman-smtequip: Yes I can. It was morning, on November 29th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman-smtequip: I used the 800-541-9352 number I found for on the GetHuman Partsgeek.com customer phone number page I was on: Partsgeek.com Customer Service Phone Number
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-smtequip a list of common Partsgeek.com problems
GetHuman-smtequip: "Check on a Price" was why I was trying to call.

GetHuman-smtequip's review of Partsgeek.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-smtequip: It was your error, I should not pay for return shipping
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-smtequip: The part you sent me was incorrect. I ordered the right one. Why should I pay for return shipping?
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
GetHuman-smtequip: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-smtequip: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
GetHuman-smtequip: For that I would say three out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
GetHuman-smtequip: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-smtequip taken from his Partsgeek.com customer service problem that occurred on November 29th, 2017.

Partsgeek.com

1.15 of 5 stars | 271 reviews
Partsgeek.com ReviewsPartsgeek.com's Phone NumberAll Partsgeek.com contact infoGeneral Partsgeek.com customer service info
GetHuman-smtequip's Partsgeek.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Partsgeek.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Partsgeek.com in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!