Partsgeek.com: The orders went fairly well but * of the parts...
A Partsgeek.com customer review by GetHuman user ~Mike Mikkelsen from November 20th, 2017
Background on ~Mike Mikkelsen's case
GetHuman: ~Mike Mikkelsen - can you tell our other Partsgeek.com customers when your case took place?
~Mike Mikkelsen: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike Mikkelsen a list of common Partsgeek.com problems)
~Mike Mikkelsen: "Return an Order" was why I was trying to call.
~Mike Mikkelsen's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike Mikkelsen: The orders went fairly well but * of the parts did not fit or were incorrect. I tried we several times to contact customer support but it would not all me to send notice because there was an error with the Captcha text which tried about ** times and 're-did the support twice. First time I called I pressed ** for "other needs" and it just disconnected me. I called again and pressed ** for sales, waited *** minutes and nobody answered.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Mike Mikkelsen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike Mikkelsen: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Mike Mikkelsen: For that I would say two out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Mike Mikkelsen: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike Mikkelsen taken from his Partsgeek.com customer service problem that occurred on November 15th, 2017.