Partsgeek.com: They could not explain why it takes ** min to a...
A Partsgeek.com customer review by GetHuman user ~Jacob from November 18th, 2017
Background on ~Jacob's case
GetHuman: ~Jacob - can you tell our other Partsgeek.com customers when your case took place?
~Jacob: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jacob a list of common Partsgeek.com problems)
~Jacob: "Refund a Charge" was why I was trying to call.
~Jacob's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jacob: They could not explain why it takes ** min to answer the phone, and why their number is not on the web site*They did not know if parts are a for the specific car....I did not buy*Be careful this is a trap....you may buy something, have no way or reaching anyone and can not return wrong parts they ship to you. * * * * B U Y E R B E W A R E * * *
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Jacob: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jacob: I'd give them a two out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Jacob: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Jacob: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jacob taken from his Partsgeek.com customer service problem that occurred on November 10th, 2017.