Partsgeek.com: Worst experience EVER. First, I bought two par...
A Partsgeek.com customer review by GetHuman user ~whitematt from November 20th, 2017
Background on ~whitematt's case
GetHuman: ~whitematt - can you tell our other Partsgeek.com customers when your case took place?
~whitematt: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~whitematt a list of common Partsgeek.com problems)
~whitematt: "Track a Package" was why I was trying to call.
~whitematt's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~whitematt: Worst experience EVER. First, I bought two parts. PartsGeek sent one correct part (air filter) and one incorrect part (a part for a Mazda, not a Mercury). When I called customer service, the automated system states "we are experiencing a high call volume" and promptly hangs up. I then submitted a lengthy, well-written, online "ticket" regarding my issue. Days later, I receive an email which seems to suggest I must have made a mistake when ordering. I responded to the email with proof of correct purchase and proof of their incorrectly sent part. I waited a week and never received a response. I then submitted another online "ticket." I received a response to send back both parts (not just the incorrect part) in order to receive a refund. Additionally, I discovered I was responsible for paying for shipment and PartsGeek also wanted the parts sent back in their original box. Worst Customer Service Ever.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~whitematt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~whitematt: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~whitematt: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~whitematt: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~whitematt taken from his Partsgeek.com customer service problem that occurred on November 15th, 2017.